HealthForce Solution: Quality Policy.

1. Our Commitment to Quality

HealthForce Solution is committed to being the leading provider of high-quality, reliable, and compassionate healthcare staffing solutions in Queensland. Our reputation is built on the professionalism of our staff and our unwavering dedication to client satisfaction and patient safety.

This policy outlines our commitment to implementing and maintaining a robust quality management system that ensures excellence in every aspect of our service.

2. Policy Aims

Our quality objectives are to:

  • Clients: Consistently provide clients with skilled, vetted, and suitable healthcare professionals who integrate seamlessly into their teams.

  • Staff: Foster a supportive, professional, and compliant environment where our staff feel valued and are empowered to deliver exceptional care.

  • Compliance: Meet or exceed all relevant legislative, regulatory, and industry standards, including those set by the underlying Modern Awards.

  • Improvement: Continuously monitor and improve our services, processes, and staff performance.

3. Our Quality Principles

To achieve these aims, HealthForce Solution adheres to the following principles:

3.1 Rigorous Recruitment and Screening We recognise that our staff are our greatest asset. We are committed to a "vigorous recruitment process" to ensure we only employ the most suitable candidates. This process includes:

  • In-depth interviews to assess skills, experience, and personality traits.

  • Verification of all mandatory qualifications, including:

    • AHPRA Registration (for Registered and Enrolled Nurses).

    • Relevant certifications (e.g., Certificate III in Individual Support).

    • Current First Aid and CPR certificates.

  • Comprehensive safety and background screening:

    • National Police Check (and International, where applicable).

    • NDIS Worker Screening Check.

    • Working With Children Check (where applicable).

    • Verification of all required vaccinations, including Influenza and Covid-19.

  • Conducting a minimum of two professional reference checks.

3.2 Comprehensive Staff Induction and Development Our commitment to quality extends beyond recruitment. We ensure all staff are prepared for their roles through:

  • A comprehensive induction program for all new personnel.

  • Ongoing professional development and training opportunities to maintain and enhance skills.

  • Specific training in key areas such as manual handling , medication management , and incident reporting.

3.3 Proactive Client & Service Management We build lasting partnerships with our clients through:

  • Responsiveness: Operating a 24/7 allocations service to meet urgent and after-hours staffing needs.

  • Suitability: Matching staff to client requirements based on skills, experience, and facility preference.

  • Open Communication: Maintaining clear and transparent communication regarding bookings, staff, and any service issues.

  • Issue Resolution: Managing all complaints and grievances with a formal, documented process.

3.4 Commitment to Safety and Compliance HealthForce Solution is dedicated to ensuring the health and safety of our staff and the individuals in their care. We achieve this by:

  • Adhering to all relevant Occupational Health and Safety (OH&S) legislation.

  • Providing a basic safety induction to all temporary staff.

  • Collaborating with clients to ensure our staff receive site-specific safety inductions and are provided with a safe work environment.

  • Maintaining strict policies on confidentiality and privacy.

4. Responsibilities

  • Management is responsible for developing, implementing, and reviewing this Quality Policy and ensuring all staff have the resources and training to meet our quality standards.

  • Our Staff are responsible for upholding these standards by performing their duties professionally, adhering to all policies (both HealthForce Solution's and the client's), and participating in training.

  • Our Clients are our partners in quality. We rely on them to provide a safe work environment , appropriate site induction , and clear supervision for our staff.

5. Policy Review

This Quality Policy will be reviewed annually, or as required by legislative changes, to ensure its ongoing relevance and effectiveness in driving our commitment to excellence